✓ Verified Opening
Client Experience Concierge / Patient Journey Lead
· Coimbatore, Tamil Nadu
Full Time
📍 Coimbatore
Professional demeanor
High emotional intelligence and discretion
Strong ownership
Critical thinker
Role Summary
Three 5 Reviv is seeking an exceptional patient journey lead to join our multidisciplinary clinical team. This role is responsible for ensuring every client feels welcomed, guided, and personally cared for throughout their time at the clinic. The position oversees the end-to-end client journey personally escorting clients across optimization stations while ensuring clarity, comfort, and continuity at every step. Acting as a central coordination point between clients, clinicians, and internal teams, this role blends hospitality excellence with healthcare operations to deliver a calm, seamless, and highly personalized experience reflective of Three 5 Reviv’s premium standards.
Key Responsibilities
Client Journey Management
- Serve as the primary point of contact and personal escort for clients throughout their clinic visit.
- Guide clients seamlessly through assessments, consultations, diagnostics, and optimization sessions.
- Ensure every client experiences a smooth, comfortable, and personalized journey from arrival to departure.
Coordination & Care Flow
- Coordinate appointments, schedules, and care flow across clinical and operational teams.
- Support clinicians by managing timing, client movement, and essential administrative coordination.
- Collaborate closely with front desk, clinical, and operations teams to maintain service excellence.
Client Engagement & Support
- Educate clients about services, programs, and the next steps in their personalized care journey.
- Proactively address client questions and concerns with professionalism, empathy, and discretion.
- Maintain a calm, reassuring, and premium client experience at every interaction.
Documentation & Quality
- Maintain accurate documentation while ensuring confidentiality and compliance with quality standards.
- Anticipate client needs, resolve issues proactively, and uphold Three 5 Reviv's premium service standards.
Qualifications & Requirements
Education
Bachelor's degree in any discipline (Healthcare, Hospitality, Psychology, Business, or related fields preferred)
Experience
2–4 years in hospitality, healthcare services, luxury client handling, or patient coordination roles
Client Service
Strong service orientation with a polished, client-first mindset
Communication
Excellent communication, coordination, and interpersonal skills
Work Environment
Comfortable working in a premium, high-expectation clinical environment
Technical Skills
Familiarity with digital systems, CRM tools, or scheduling platforms is an advantage
Key Skills
Client Relationship Management
Patient Coordination
Hospitality Excellence
Communication Skills
Scheduling & Coordination
Customer Service
Emotional Intelligence
Attention to Detail
CRM & Digital Tools
Multitasking
Why Join Three 5 Reviv?
- Be part of a pioneering longevity clinic redefining preventive healthcare and healthy aging in India.
- Deliver exceptional client experiences in a premium, world-class clinical environment.
- Work alongside experienced clinicians and multidisciplinary healthcare professionals.
- Gain exposure to advanced diagnostics, personalized care pathways, and innovative longevity programs.
- Enjoy opportunities for continuous learning, career growth, and professional development.
- Be empowered to make a meaningful impact on every client's wellness and healthcare journey.
- Experience a collaborative, supportive, and quality-driven workplace that values empathy, personalization, and excellence.
- Receive a competitive compensation package within a high-growth healthcare organization.